Terms and Services – Aurex Delivery Services

Welcome to Aurex Delivery Services. These Terms and Services govern the use of our shipping, freight forwarding, and logistics solutions. By engaging our services, clients, customers, and partners agree to comply with the terms outlined below. Please read them carefully, as they are designed to ensure transparency, trust, and smooth business operations.

1. Introduction

Aurex Delivery Services provides international and domestic shipping solutions through air freight, sea freight, land freight, warehousing, distribution, customs clearance, and courier services. Our mission is to deliver reliable, timely, and secure logistics solutions to businesses and individuals.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Services. If you do not agree, we kindly request that you refrain from using our services.

2. Scope of Services

We offer a wide range of logistics solutions, including but not limited to:

• Air Freight Services – Expedited global shipping for urgent, high-value, or time-sensitive cargo.

• Sea Freight Services – Full Container Load (FCL), Less-than-Container Load (LCL), and breakbulk shipping solutions.

• Land Freight Services – Domestic and cross-border trucking, rail freight, and door-to-door delivery.

• Warehousing and Distribution – Secure storage, inventory management, and last-mile delivery services.

• Customs Brokerage – Assistance with import/export compliance, documentation, and clearance.

• Courier and Express Delivery – Small parcels, urgent documents, and e-commerce shipments.

• Supply Chain Solutions – Integrated logistics management for companies requiring end-to-end visibility and control.

We reserve the right to expand, modify, or discontinue any service at our discretion.

3. Customer Obligations

To ensure smooth operations, clients engaging Aurex Delivery Services must:

1. Provide Accurate Information – Shipping details, cargo description, weight, and dimensions must be accurate. Incorrect or incomplete information may result in additional costs or delays.

2. Compliance with Laws – Clients must ensure that goods comply with all applicable customs, export, and import regulations.

3. Proper Packaging – Goods must be packed securely and in compliance with safety standards to withstand handling, storage, and transport.

4. Payment of Charges – All invoices and agreed fees must be paid within the stipulated timeframe.

5. Disclosure of Restricted Goods – Customers must not ship prohibited items such as hazardous materials, illegal substances, counterfeit products, or goods restricted by international law unless properly declared and approved.

4. Aurex Delivery Services’ Obligations

As your logistics partner, we commit to:

• Handling all shipments with professionalism, care, and integrity.

• Providing clear documentation, tracking systems, and regular updates.

• Ensuring compliance with international shipping regulations.

• Delivering shipments within the estimated timeframe, subject to unforeseen events such as weather conditions, customs delays, or global disruptions.

• Offering customer support to address questions, claims, or inquiries promptly.

5. Shipping and Delivery

5.1 Transit Times

While we strive to provide accurate delivery estimates, transit times depend on multiple factors such as customs clearance, carrier schedules, and international regulations. We are not liable for delays caused by third-party carriers, port congestion, or acts beyond our control.

5.2 Tracking

All shipments handled by Aurex Delivery Services are assigned tracking references to allow customers to monitor progress in real time.

5.3 Delivery Confirmation

Shipments are considered complete once delivered to the designated address or recipient. For business deliveries, proof of delivery may include a company stamp, recipient signature, or electronic acknowledgment.

6. Rates, Payment, and Charges

• Pricing Structure – Rates are based on shipment size, weight, mode of transport, and destination. Additional charges may apply for customs duties, taxes, fuel surcharges, or special handling.

• Quotations – All quotes are valid for a limited period unless otherwise stated. Final costs may vary based on actual shipment details.

• Payment Terms – Payments must be made as agreed in the contract (prepaid, upon delivery, or within credit terms). Late payments may incur interest or service suspension.

7. Insurance and Liability

7.1 Cargo Insurance

Aurex Delivery Services offers optional cargo insurance for added protection against loss, damage, or theft during transit. Clients are encouraged to purchase insurance coverage suitable for their shipment value.

7.2 Limited Liability

In the absence of insurance, Aurex Delivery Services’ liability is limited as per international shipping conventions and carrier regulations. We are not responsible for:

• Delays caused by customs, weather, or third-party carriers.

• Inaccurate information or inadequate packaging provided by the client.

• Losses or damages resulting from force majeure events (natural disasters, strikes, war, etc.).

8. Customs, Duties, and Compliance

• Clients are responsible for ensuring goods comply with the import/export laws of both the origin and destination countries.

• Any duties, taxes, or government fees are to be borne by the client unless otherwise agreed.

• Aurex Delivery Services provides assistance but cannot be held responsible for fines, seizures, or penalties due to non-compliance.

9. Prohibited and Restricted Goods

The following items are generally prohibited unless special permits are obtained:

• Hazardous chemicals and explosives

• Illegal drugs and substances

• Firearms and ammunition

• Counterfeit goods

• Perishable items without appropriate packaging

• Items restricted by international trade laws

Failure to disclose such items may lead to shipment refusal, penalties, or legal action.

10. Dispute Resolution

We aim to resolve any disputes amicably. In the event of a conflict, clients are encouraged to contact our customer service team first. If unresolved, disputes will be governed under the applicable laws of the United States, specifically California jurisdiction.

11. Confidentiality and Data Protection

We respect your privacy. All client information, shipping records, and transaction data are handled securely and confidentially. We comply with international data protection laws and do not share information with third parties without consent, except when required by law.

12. Termination of Services

Aurex Delivery Services reserves the right to suspend or terminate services if:

• Payments are overdue or disputed without resolution.

• The client engages in fraudulent, illegal, or non-compliant activities.

• Contract terms are repeatedly violated.

13. Amendments

We may update these Terms and Services from time to time to reflect changes in regulations, industry practices, or business operations. Updated versions will be published on our official website. Continued use of our services after amendments constitutes acceptance of the revised terms.

At Aurex Delivery Services, our Terms and Services are designed to create clarity, fairness, and accountability between us and our clients. We are committed to providing secure, efficient, and professional logistics solutions that support your business growth. By working together under these terms, we can ensure seamless operations, minimized risks, and long-term partnerships built on trust.